Frequently Asked Questions


Do prices include delivery?

Yes, all prices include nationwide delivery. Overseas delivery available at additional costs, please contact us.

 

What couriers do you use?

We use GLS Couriers. They provide a 24 hour nationwide service (excluding weekends).

Larger quantity orders are delivered on pallets by Pallet Xpress.

 

What time will my order be delivered?

During business hours the next working day after dispatch from KC Print.

 

What print processes are available at KC Print?

We offer conventional and LED UV litho, digital and wide format.

 

How do I choose the print process?

You don’t, we choose the best process based on price and best practices for the type of product.

 

Can I request a print process?

Yes, you can. Our sales team will be delighted to supply you with an estimate.

 

How does KC Print colour match across different print processes?

KC Print uses the latest industry standard ink profiles. All processes are fingerprinted to that standard. Where no two process can be identical, KC Print goes to great lengths to minimise the difference.

 

What is the acceptable file format?

Adobe Acrobat (.PDF files).

 

Why won’t my single side PDF upload?

You must select a back option. In the ‘Place Order’ window select ‘Back Colour Option’ dropdown and select ‘Blank’. We need this information to proceed with your order.

 

Why does the product read “Not Available”?

You have selected a combination of Quantity and Dispatch Option that is not available in the store. As you change the Dispatch Option value you will see a new price table appear below. Any quantity in this table does not include a price is not available. Please select another Quantity/Dispatch combination to proceed.

 

What is the recommended bleed requirement?

Bleed should be set at 3mm on all sides for all sizes to allow for cutter variance.

 

What is the minimum resolution required?

Minimum resolution for printing is 300 dpi or better.

72 dpi, 150 dpi, 200 dpi, etc are not acceptable.

Printing from a low resolution files will cause pixilation and a low quality print.

 

What is overprint?

Overprint causes colours to blend into each other. Before sending your files to print make sure to turn off the overprint.

To check for this in Indesign and Illustrator, go to (View) and select “Overprint Preview”.

To fix in Indesign and Illustrator, select the object then go to (Window), (Attributes) and uncheck “Overprint”.

 

How to set up rich black?

To set up a rich black, you need to use a combination of 2 colours.

Our standard rich black is: 40% cyan and 100% black.

The combination will give you a rich black. Without this combination, you will receive a faded black colour. Please note if your text is black, make sure it is 100% black and not a rich black combination. A rich black in text will result in offsetting.

 

Why do the printed colours look different from the colours on my screen?

In short, printers and monitors produce colours in different ways.

Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model.

When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Programs like Adobe Photoshop will allow you to choose which colour will be replaced. Others may not.

 

What does too close to trim mean?

When non bleeding information is near or on the trim line. We ask for a 3-5mm margin for all non bleeding information. We refer to this as the ‘quiet area’.

 

How do I fix Transparency issues?

The simplest way in most programs is to raster together all images and artwork using transparencies into one layer, keeping your type on top in a separate layer.

 

What does low res mean?

Low resolution is typically 240 dpi or lower. We recommend 300 dpi at 100% of picture placement.

 

How is the price structured?

Price is based on the popularity of the product. The more popular the product the more potential of ganging. Ganging shares the production cost over a number of jobs thus offering a competitive price structure. Less popular products absorb most of if not all of the production cost. However as the quantity rises the benefits of ganging is reduced.

 

What is ganging?

This is a term used to describe the number of jobs that can be place on a sheet. This is determined by stock, size and quantity. The ability to gang common products offers the best possible price. This is particularly beneficial on small quantities. However as the quantity rises the benefit of ganging reduces.

 

How is the VAT applied to a product?

VAT rates vary between products. The common VAT rate is applied as a default. This will be appear in the checkout prior to completing your order. If the classification of product you have ordered is not subject to the default rate applied please email accounts@kcprint.ie. Classification of the VAT rates are available at: http://www.revenue.ie/en/tax/vat/leaflets/printing-and-printed-matter.html

 

Can I amend an order after it has been placed?

Orders cannot be amended on the website. If you wish to amend an order you must contact KC Print directly via orders@kcprint.ie or call 064 6671000. We will let you know if your request is possible at that stage of production and if so any charges this may incur.

 

How quick will a credit cards payment order go into production?

Once your credit card is authorised at order stage your job immediately enters production.

 

How reliable are your courier partners?

We use reputable couriers that offer an overnight service. However with the best will in the world couriers can only achieve 98.5% hit rate. Please take this into account on urgent orders. Choose a quicker dispatch option to allow time for any courier delays. We are not liable for any loss incurred by late delivery or damage. However we will assist in a courier claim on your behalf.